These terms govern every project and care plan Nexrun delivers. They are deliberately short and in plain English. Where a signed proposal says something different, the proposal wins.
Services
Nexrun (Nexrun) provides two kinds of service. Fixed-scope automation projects, sold as the Starter, Growth and Scale packages described on our pricing page or quoted individually after an audit. And monthly care plans, which cover monitoring, fixes, agent tuning and a monthly report, with a set number of included change hours.
The scope of a project is the written proposal you accept. Anything not in it is out of scope and is quoted separately before we do it.
Quotes and payment
Quotes are valid for 30 days. Projects are paid in two parts: 50% to start and 50% at launch, before the system is moved to production. Care plans are billed monthly in advance and renew automatically until cancelled.
Third-party costs, such as WhatsApp API messaging fees, language model usage, CRM seats and hosting, are not included in our prices. They are billed at cost and listed separately, or paid by you directly to the provider.
Prices are in US dollars and exclude any taxes you are required to pay. Invoices are due within 14 days. We may pause work on overdue accounts.
Client responsibilities
You agree to:
- give us timely access to the accounts and systems the project needs;
- provide accurate documents, pricing and data for the agent and workflows;
- name one person who can make decisions on your side;
- use messaging lawfully: obtain opt-in consent before messaging anyone on WhatsApp or by email, honour opt-outs, and follow Meta's WhatsApp Business policies and the laws that apply to you.
You are responsible for the content you give the agent and for reviewing its transcripts. We may pause a system that is being used to send unsolicited messages.
Ownership
Once a project is paid in full, you own the delivered workflows, prompts, configurations, documentation and all data the system handles. We hand them over at launch, under your own accounts, so the system keeps running if we part ways.
Nexrun keeps ownership of its reusable internal tooling, templates and know-how. Where any of that is embedded in your deliverables, you receive a perpetual, royalty-free licence to use it as part of your system. Third-party software and platforms remain under their own licences.
Warranty and fixes
For 14 days after launch we fix, at no charge, anything in the delivered scope that does not work as described in the proposal. After that, fixes are covered by your care plan, or quoted if you do not have one.
Automation depends on third-party platforms. We are not responsible for their outages, API changes or policy decisions, though under a care plan we repair the effects within your included hours.
Language models can produce wrong answers. We constrain what the agent may claim and log every conversation, but we cannot guarantee that every answer is correct, and you agree to review transcripts and tell us about problems.
Limitation of liability
To the extent the law allows, our total liability to you for any claim arising from our services is capped at the fees you paid us in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, lost profit or revenue, or loss of data caused by third-party platforms. Nothing in these terms excludes liability that cannot be excluded by law.
Termination
You can cancel a care plan at any time. It ends at the close of the monthly period already paid for, and we do not refund the current month. Either party may end a project if the other materially breaches these terms and does not fix the breach within 14 days of written notice. If a project ends early, you pay for the work completed to that date and receive everything built so far. We may suspend services for non-payment or unlawful use.
Governing law
These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction over any dispute. Before going there, both parties agree to try to resolve the matter by direct discussion within 30 days.
Contact
Questions about these terms go to hello@nexrun.io.